Refund Policy
Last updated: September 19, 2026
Summary. Purchases of digital goods are final once delivered. You may still request a refund within 7 calendar days of purchase, and we always refund verified duplicate charges, unauthorized transactions, and digital goods we failed to deliver.
1. Who this policy is from
Mecha Lotería is operated by Repository Holdings Group, LLC. All refund requests, billing questions and dispute correspondence are handled at contact@mechaloteria.com. Payments are processed by Stripe; we do not store your full card number at any time.
2. Digital goods are final sale once delivered
Mecha Lotería sells digital goods (card bundles, avatar suites, cosmetic items and in-game currency). Because these are delivered to your account instantly and cannot be returned, all sales are final once the item has been delivered, rendered, or accessed in-game. Delivery occurs the moment the purchased content is granted to your pilot account, which is recorded with a server-side timestamp.
3. Mandatory exceptions — always refunded
Regardless of Section 2, we will issue a refund in each of the following cases:
- Verified duplicate charges. You were billed more than once for the same purchase.
- Unauthorized or fraudulent transactions. The purchase was made without the cardholder's authorization.
- Non-delivery of digital goods. You paid but the content was never granted to your account, and the issue remains unresolved 3 business days after you open a support ticket.
4. Request window
Outside the mandatory exceptions above, refund requests must be submitted within exactly 7 calendar days of the purchase timestamp recorded by Stripe. Requests received after that window has closed cannot be granted.
5. Service levels
- Support response: within 2 business days of your ticket.
- Refund posting: 5–10 business days after approval. The exact timing is controlled by your issuing bank, not by us — once Stripe has issued the refund, the remaining delay is on the bank's side.
6. What is not refundable
- In-game currency or items that have been consumed, spent, crafted, upgraded, sold or transferred;
- Promotional or zero-dollar drops, including referral rewards, daily caches and quest payouts, which carry no purchase price to refund;
- Any purchase older than the 7-calendar-day window in Section 4, except where a mandatory exception in Section 3 applies.
7. How to request a refund
Email contact@mechaloteria.com from the address on your account and include: your pilot username, the approximate purchase date, the item purchased, and the reason for the request. Including the Stripe receipt lets us locate the transaction fastest.
Before you file a chargeback: contact us first. We can almost always resolve a billing problem faster than your bank's dispute process, which typically takes 60–75 days. Filing a dispute does not speed up a refund you are already entitled to under this policy.
8. Changes to this policy
We may update this policy. The version that governs your purchase is the version published on this page at the time of that purchase, and the "last updated" date above always reflects the current version.